Thank you for choosing Creative Minds Global Technologies Limited. We are committed to providing professional, reliable, and high-quality services to our clients across the world.
This Refund Policy explains the circumstances under which payments made for our services may or may not be refunded. By purchasing or engaging our services, you acknowledge and agree to the terms outlined below.
PLEASE NOTE:
Because we render diverse kinds of services, the refund policy that applies to a particular class of service may be different from that of another class of service, so this refund policy is categorised under various headings according to the classes of services. So ensure you read the policy guiding the specific class of services you are requesting.
1. Scope of This Policy
This Refund Policy applies to services provided by us, including but not limited to:
- Web design and web development
- Mobile and web application development
- Website management and maintenance
- Digital marketing and online advertising services
- Copywriting and content writing
- Coding, software development, and computer programming
- Technical support and related digital services
- Document processing and liaison services
- NPC birth certificate processing and attestation support services
- State of Origin/Indigeneship and Local Government Area (LGA) certificate processing support services
- NIN support and related services
- CAC company registration / incorporation
- Other document, certificate, administrative, digital, and technology-related services offered by us.
Because our services vary significantly in nature, refund eligibility may depend on the type of service purchased and the stage at which cancellation is requested.
2. General Refund Principle
We encourage clients to carefully review the description, scope, requirements, estimated timelines, and applicable fees for a service before making payment.
A refund may be considered where:
- The service cannot reasonably be provided by us;
- A payment was made in error or duplicated;
- We agree that a refund is appropriate based on the circumstances of the particular transaction
3. Web Development, App Development and Programming Services
For website development, application development, software development, coding, programming, and similar projects, payments may cover planning, research, design, development, testing, deployment, licensing, hosting, third-party services, and other project-related expenses.
Before Work Begins
If you cancel a project before we have commenced substantive work, you may be eligible for a refund, subject to administrative or transaction costs.
After Work Has Started
Once development or other project work has commenced, payments are generally non-refundable as we have already started incurring costs.
In some circumstances, at our own discretion, we may calculate a partial refund based on:
- Work already completed;
- Development hours or resources already used;
- Third-party services or licenses purchased;
- Domain, hosting, software, or other project expenses;
- Design, research, planning, or consultation already performed; and
- Other reasonable costs incurred for the project.
Project-specific payment and cancellation terms may also be stated in a quotation, proposal, invoice, contract, or service agreement.
4. Website Management and Maintenance Services
Website management, maintenance, support, security monitoring, updates, backups, and similar services may be provided on a monthly, quarterly, annual, or other agreed basis.
Once a service period has commenced, fees for that period are generally non-refundable because resources may have already been allocated to the client’s website.
Where a client cancels before the next service period begins, cancellation will normally apply to the upcoming period and will not affect services already provided.
Any unused portion of a prepaid service may be considered for a refund at our discretion, depending on the circumstances and the terms agreed with the client.
5. Digital Marketing Services
Digital marketing services may include campaign planning, content creation, advertising management, social media management, search engine optimization, paid advertising, analytics, and related activities.
Payments are generally non-refundable once campaign planning, content creation, advertising setup, campaign management, or other agreed work has commenced.
Advertising Budgets
Where a client provides funds intended for advertising platforms or other third-party services, those funds may be subject to the policies of the relevant third-party provider.
Any amount already spent, committed, or charged by an advertising platform or other third party may not be refundable by us.
Our service or management fee is separate from third-party advertising expenditure where applicable.
6. Copywriting and Content Writing Services
For copywriting, articles, blog posts, website content, product descriptions, marketing content, and similar services:
- Cancellation before work begins may qualify for a refund.
- Once writing or research has commenced, the payment may become partially or fully non-refundable depending on the amount of work completed; this is also at our discretion.
- Once the completed content has been delivered, payments are generally non-refundable.
Reasonable revisions included in the original service agreement will not normally constitute grounds for a refund.
Requests that substantially change the original project requirements may be treated as a new or additional service and may attract additional charges.
7. Documents and Certificates Processing / Data Correction Support Services
We may act as a liaison or support service for clients who require assistance with obtaining documents, certificates, attestations, document data modification/correction, or related services from government agencies, institutions, or other third parties.
Examples include:
- NPC Birth certificates, attestation certificates, and related documents;
- State of Origin or Indigeneship certificates;
- CAC company registration
- NIN support services
- Other document-processing, modification, and administrative services.
Important Notice
We provide processing, administrative, liaison, and support services and do not control the decisions, processing times, requirements, approvals, or actions of government agencies or other third-party institutions.
Where a Refund Will Be Considered for Service Not Delivered
Money paid into government agencies’ accounts is usually non-refundable by those agencies. However, where there is a delay in document processing or service approval by government agencies or third-party offices, we usually seek the co-operation of our clients to allow us some additional time to put in more effort to ensure that the requested document or service is delivered. If the client has co-operated with us in all areas and accurately provided all requested information, but we have eventually ascertained that the service paid for can no longer be delivered by us due to circumstances beyond our control, we will consider a refund.
Where a Refund Will Not Be Considered for Service Not Delivered
Clients are responsible for providing accurate, complete, and authentic information and documents required for their requested service. We are not responsible for delays, rejection, additional costs, or inability to complete a service resulting from failure on the part of our client:
If we are unable to deliver a service or process a document paid for because the client is guilty of one or more of the following, there will be no refund for such a client.
- Failure to provide the required information;
- Provided incorrect information;
- Provided incomplete information;
- Provided false or misleading information;
- Provided Invalid or falsified information;
- Failure to provide required documents;
- Provided Invalid or falsified documents;
- Failure to respond to requests for additional information;
- Any other issue attributable to the client.
There is No Refund If a client requests a Cancellation of this type of Service After Payment is made, Whether Before Providing Us With The Requested Details Or After Providing Us With The Requested Details.
Clients are advised to be sure that they have the requirements for a specific document processing service, NIN modification, and other related services, or that they actually need the specific service before paying for it. Due to the way we work with third-party offices, to ensure we deliver the service paid for within the time promised, we usually swoop into preliminary processing action as soon as we confirm the client’s payment. Even before the client provides us with the details needed for the requested service, we have already started incurring some administrative costs with third parties and putting some preliminary arrangements in place to ensure that as soon as we get the client’s details, we proceed to the next stage of the process to guarantee fast delivery. This is why we are known for “Delivering as Promised!“.
Due to this kind of workflow, we are unable to make a refund if a client chooses to back out of a service after payment for whatever reason when we are ready to deliver such service to the client. If the client no longer needs the service, the best we can do in such circumstances, on the grounds of courtesy, is to take note of such payment and allow the client to swap the payment for another of our services in the future, even if it means swapping it for a friend or relative. However, this is not forever; this service swapping is for a maximum of 6 months, and the new service must be the same cost as the old service paid for. If the new service cost is higher, the client will have to pay for the difference.
8. Duplicate or Accidental Payments
If you accidentally make a duplicate payment for the same service, please contact us as soon as possible.
After verifying the transaction, we will refund the duplicate amount, subject to applicable payment processor or transaction charges where such charges cannot be recovered.
9. Refund Processing
Where a refund is approved, we will normally process it using the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
Any applicable transaction, payment-processing, bank, or third-party charges that cannot be recovered may be deducted from the refundable amount where permitted.
10. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy from time to time to reflect changes in our services, business practices, payment methods, or applicable legal requirements.
Any updated version will be published on this page.
11. Contact Us
If you have questions about this Refund Policy, please contact us through our contact link available in the footer section of this website.
